AAC is an Inbound Contact Centre specialised in handling the day-to-day incoming telephone communications for companies and liberal professions. AAC provides highly personalised telephone services within Europe to over 600 customers. A team of professional, multi-lingual telephone operators answer calls on your behalf, take notes, relay information or make appointments if so desired. Dispatching procedures based on tailor-made scripts are strictly observed.
Drafting a good script is of paramount importance. AAC therefore gives it the greatest attention. It is important that the script can be modified day and night, in function of your specific needs, temporarily or permanently.
The recording of all telephone conversations by means of the AVAYA Contact Recorder encourages our staff to achieve perfection. This ensures a very transparent partnership with our customers. Furthermore, our reference list clearly demonstrates our high-quality service.
Before you employ an answering service, we recommend you pay visit to our company. AAC gladly invites you so that you can get acquainted with our team and our infrastructure.