Problem solver
Problem solver
Job description
After an intensive training you will handle the incoming communication of companies and liberal professions (doctors, lawyers …). This can be by telephone, e-mail, fax and multimedia channels.
You start with 1 customer or a limited customer group and you will gradually receive more training, with the guidance of a mentor.
You collect, interpret and register data during the call, either in the internal CRM package, or in an external application such as e.g. SAP. Then you can make appointments and/or dispatch data to the customer according to a tailor-made script for each customer.
In other words, you will be able to conduct a communication throughout the consecutive steps of the CRM package and communicate tactically to keep customers alert: simple and to-the-point. You have a good insight in administrative processes.
You register every action you perform in the CRM package.
tasks
- Smoothly handling inbound communication traffic (telephone, e-mail, fax, multimedia channels)
- Dispatching calls according to script and availability of the customer
- Passing on registered data to the customer by telephone, e-mail, multimedia channels
- Request and handle the necessary computer applications and data files
- Follow-up/verify any messages/communications that were not finalised
- When you are a fully trained employee, assist/coach new employees
profile
- You speak perfect Dutch & French, good English
- You are looking for a stable working environment
- You have already worked with a computer intensively but that is not a requirement
- You are flexible, you are not afraid to work in shifts
- You have a positive attitude
- You are prepared to work weekends
What we offer
- Intensive training with personal & professional development
- Stable job with long-term vision
- Good financial conditions and employee benefits
- Flexibility with practical solution for co-parenting, if applicable
- Family work atmosphere
- Beautiful work environment at a triple A location with a view of the water and the skyline of Antwerp
- Parking and easy to reach by public transport
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