Why choose AAC?
AUTHENTICITY
Not ready-made, but tailor-made. Your company is unique - so are your customers. That is why we thoroughly analyse your needs. We write a script together. We continually evaluate and fine-tune it until it works perfectly for you and your customers.
FLEXIBILITY
Does anything need to be changed in the script? No problem! Just let us know what the changes are, and we will implement them. On our part, we continuously keep an eye on the reports. If we see things that can be optimised or improved, we will make a proposal. Flexibility also means we are able to cope with the ups-and-downs of seasonal traffic.
CONTINUITY
You want your customers helped quickly, efficiently and professionally, whenever needed. The continuity of our service is therefore of utmost importance to you. This is guaranteed by a fully comprehensive infrastructure.
TRANSPARENCY
At AAC we say what we do and we do what we say. We offer maximum transparency in your file. All communication channels are registered and we’ll give you a full report.
Our approach
How do we proceed?
Everything starts with a specific, professional approach. Happy customers are earned, not given. Over the years, we have optimised our workflow to get things going fast and accurately. In our first get-together, we’ll explain how we work. We’ll show you live – working with real-time data – how we operate at AAC, and of course, you’re always welcome at our offices.
We show you our network, so you can view live how we work at AAC. Of course, you are always welcome at our office! One of our specialities is the “script”. This is your main workflow tool, and should therefore be given utmost attention. We make sure the process is smooth and we then actively follow up your account. Our quality controllers monitor and make adjustments when necessary. We would therefore love to hear your feedback.
VIEW THE ANIMATION BELOW TO FIND OUT HOW WE WORK.
step 1 Intake/meeting
Getting acquainted! We show you how we work. We can show you our workflow on site or at your office.
step 2 Analysis
We analyse your request, and discuss internally how we can offer our best solution.
step 3 Tailored quote
The analysis results in a tailored quote. Our price quote is complete and correct. No hidden agenda!
step 4 Scripting
We write a script; this is an essential tool, and we invest quite some time on it. We want to be sure the procedure is set up to perfection, even before the project goes live.
step 5 Testing / fine-tuning
We test the script several times. If adjustments need to be made, we discuss them with you.We start by discussing the adjustments with you. We will keep you up-to-date each step of the way.
step 6 Pilot
Once we are live our quality controllers actively follow up your case. They make the necessary adjustments, and your feedback is also more than welcome.
step 7 Reporting
We can send you extensive reports, at regular intervals, on request. This will keep you up-to-date with all inbound and outbound actions.
step 8 Invoicing
We use an automated invoicing system which reduces the chance of mistakes, to almost zero. Each invoice contains the necessary details.
Contact us
WANT TO FIND OUT WHAT WE CAN DO FOR YOU?
FEEL FREE TO CONTACT US WITH ALL YOUR QUESTIONS